Lowkey Leisures Terms & Conditions
Effective Date: 01 June 2025
By engaging the services of Lowkey Leisures ("Company," "we," "us," or "our"), you ("Client") agree to the following Terms and Conditions. These Terms govern your relationship with us and apply to all travel planning, consulting, and coordination services provided by Lowkey Leisures.
1. Scope of Services Lowkey Leisures provides custom travel advising and planning services, including but not limited to itinerary curation, destination research, supplier coordination, and client support before and during travel. All vendor bookings and payments are made directly by the Client to the respective third-party suppliers. We do not issue travel documents or collect funds for any vendor. Lowkey Leisures operates strictly as a travel advisor, not as a travel agent or seller of travel services.
2. Service Fees Service fees are tiered and outlined at the time of agreement. The specific fee applicable to your engagement is stated in the signed Service Fee Agreement. All fees are one-time, non-refundable, and independent of any travel arrangements or vendor transactions. Fees are payable directly to Lowkey Leisures through approved payment methods.
3. Chargebacks & Disputed Payments The Client agrees not to initiate a chargeback or dispute for services rendered by Lowkey Leisures. If a chargeback is initiated, the Client agrees to first contact Lowkey Leisures to attempt a resolution in good faith. Any chargebacks initiated without prior communication may be considered a breach of this agreement.
Lowkey Leisures also facilitates the secure submission of payment information to third-party travel vendors, as authorized by the Client. The Client acknowledges that any disputes, refunds, or chargebacks related to vendor transactions must be addressed directly with the vendor. Lowkey Leisures is not responsible for the performance, refund policies, or charges of any vendor, and shall not be held liable for any chargebacks associated with vendor services.
The Company reserves the right to pursue reimbursement, including applicable legal fees, for any losses or penalties resulting from unauthorized or disputed payments initiated by the Client.
4. Price Estimates and Proposals All pricing provided in proposals or sample itineraries is subject to change at the time of booking. Vendor pricing may fluctuate based on availability, seasonality, or policy changes. The Client acknowledges that only the confirmed booking price at the time of transaction is guaranteed. Lowkey Leisures is not responsible for price increases or changes made by third-party vendors.
5. No Travel Vendor Responsibility Lowkey Leisures acts solely as an advisor and facilitator. We are not a travel provider, agent, or seller of travel services. All bookings, contracts, and transactions are conducted between the Client and third-party vendors, including but not limited to airlines, hotels, tour operators, and activity providers.
6. Third-Party Liability Lowkey Leisures shall not be held responsible for any acts, errors, omissions, warranties, breaches, or negligence by any third-party travel service providers. The Client agrees to hold Lowkey Leisures harmless for any delays, cancellations, injuries, damages, losses, or disputes arising from third-party services.
7. Payment Authorization Lowkey Leisures requires a signed Credit Card Authorization Form before any payment information is submitted to third-party vendors on your behalf. Each transaction will require a separate signed authorization. We do not store or process your payment directly.
8. Travel Insurance We strongly recommend that all Clients purchase comprehensive travel insurance, including coverage for trip interruption, medical emergencies, lost baggage, and supplier default. It is the Client's responsibility to obtain and understand their policy coverage.
9. Communication & Timeliness Lowkey Leisures will make reasonable efforts to respond to client inquiries within 1–2 business days. Communication will be conducted primarily via email or messaging platforms agreed upon during the engagement.
10. Client Responsibilities The Client is responsible for providing accurate and complete personal, travel, and payment information in a timely manner. Lowkey Leisures shall not be liable for errors or delays caused by incorrect or delayed information provided by the Client.
11. Client Conduct Lowkey Leisures reserves the right to terminate services with any client whose behavior is abusive, inappropriate, or in violation of ethical or legal standards. In such cases, no refund will be issued.
12. Health and Travel Risks The Client acknowledges that travel may involve inherent health and safety risks, including but not limited to infectious disease exposure (e.g., COVID-19). Lowkey Leisures is not responsible for health-related issues, quarantine delays, or denied services due to medical or documentation issues.
13. Confidentiality Any personal or trip-related information shared by the Client will be treated as confidential and used solely for the purpose of providing travel advising services. Lowkey Leisures will not disclose such information to third parties except as necessary for planning purposes or as required by law.
14. Intellectual Property All itineraries, proposals, and travel materials created by Lowkey Leisures remain the intellectual property of the Company. These materials may not be reused, distributed, or resold without prior written consent.
15. Authorized Decision-Maker For the purposes of planning and executing services, Lowkey Leisures will rely exclusively on direction from the Client listed on the Service Fee Agreement. No additional approvals or decisions will be accepted unless expressly authorized in writing by the Client.
16. Limitation of Liability In no event shall Lowkey Leisures’ liability exceed the amount paid by the Client for services rendered under this agreement.
17. Disclaimer of Guarantees Lowkey Leisures makes no guarantees regarding the availability, pricing, quality, or performance of third-party travel services. All travel is subject to the terms and conditions set by each vendor.
18. Governing Law These Terms & Conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of laws principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Pennsylvania.
19. Dispute Resolution In the event of a dispute, both parties agree to first attempt to resolve the matter informally through direct communication. If unresolved, the parties agree to engage in non-binding mediation before pursuing legal action.
20. Force Majeure Lowkey Leisures shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, labor disputes, government actions, pandemics, travel restrictions, or acts of terrorism.
21. Electronic Communication Consent The Client consents to receive communications, documents, and notices electronically from Lowkey Leisures and acknowledges that electronic signatures hold the same legal weight as handwritten signatures.
22. Severability If any provision in these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
23. Survivability Sections related to liability, payment, intellectual property, and dispute resolution shall survive the termination or completion of services.
24. Changes to Terms Lowkey Leisures reserves the right to update these Terms & Conditions at any time. The current version will always be available upon request or accessible through our website. Continued use of our services constitutes acceptance of any modifications.
25. Entire Agreement These Terms & Conditions, together with the signed Service Fee Agreement, constitute the entire agreement between the Client and Lowkey Leisures and supersede any prior understandings, whether oral or written.
By signing the Service Fee Agreement or submitting payment for services, you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions.
If you have any questions regarding these Terms, please contact us at: dylan.lowe@lowkeyleisures.com